1. Company details
Name: Soc. Industrial e Comercial Equi. Hoteleiros, LDA
NIF: PT 502832070
Contact: +351 968427271; +351 289417018
Address: Zona Industrial de Loulé, Lote 28, 8100-272 Loulé
Opening Hours: Monday – 9h00-18h00; Tuesday-Thursday – 8h-18h; Friday – 8h-13h
Address: Estrada EM525, Aldeia da Tôr, Morgado da Tôr, 8100-397 Loulé 37.1841187, -8.0272455
Opening Hours: Wednesday to Sunday – 10h-20h.
2.1. The present terms and conditions, updated on June 2020, regulate the terms and conditions for the services provided by Quinta da Tôr (Turinox LDA).
2.2. In case of omission of any condition, it is considered regulated by the uses of the norms of “Código Ético e de Práticas Leais da AMD – Associação Portuguesa de Marketing Directo”.
2.3. Buying any product from Quinta da Tôr stores (physic or online) implies the acceptance of the present Terms and Conditions.
2.4. Quinta da Tôr produces alcohol beverages (wine) and commercializes alcohol beverages, wine experiences and other services and products.
2.5. All alcoholic beverages available in Quinta da Tôr can only be purchased by people older than 18 years old. By buying products/services that involve alcohol from Quinta da Tôr, the user declares having more than 18-year-old and not having any impediment and legal restriction that forbids acquiring the alcohol beverages.
3. Product, prices and content
3.1. All the prices indicated are in euros, with VAT according to the present rate.
3.2. The prices presented are valid, except in case of informatic error, typos or changes in services and systems.
3.3. Quinta da Tôr reserves the right to change at any point the information and commercial offer presented regarding the products, prices, promotions, commercial conditions, and services.
3.4. The images that illustrate the products at Quinta da Tôr may differ from the product delivered, being the products subject to stock availability. The order is executed in order of arrival and only after confirmed the payment of the order. In case of stock off, the client will be notified and, if possible, it will be suggested an alternative to the product with similar characteristics. In case it is not possible the money will be returned, without any additional cost.
3.5. For online purchases it is necessary to create an account on our website. The register is fast and simple.
4.1. The payments are received in euros.
4.2. Payments for online orders:
4.3. The user can pay the order, with security, through the following means of payment: Visa, Visa electron, MasterCard, Maestro. The payment are processed by Viva Wallet. Cheques are not accepted.
4.4. After payment if will be issued a document that proves the transaction (invoice, receipt or simplified invoice), in which the client can personalize with its own personal details. As soon as the purchase is processed the invoice is sent digitally, using the email provided. The invoice will be sent in a paper form with the order.
5.1. The transport is a service provided by CTT, Schenker, Iberomail or DPD.
5.2. In Continental Portugal, purchases higher than 120€ are free. The same is not applicable to resellers and other regions. The transport price and the delivery countries are discriminated in the shopping cart, before the validation of the final order. The transport price is calculated as a function of weight, destiny, and total value of the purchase.
5.3. The delivery of purchases in Continental Portugal are not subject to any further rates or taxes. The delivery of other regions may be subject to variable values.
5.4. Quinta da Tôr declines any responsibility for delays or inability of processing the delivery, namely during the delivery, due to error or insufficient of data communicated by the client.
5.5. Generally, the delivery time in Continental Portugal is 3/4 working days. The delivery times to other countries vary. This delivery times are not biding since they might be subject to stock off’s, process failures… The client can track the delivery thought the link that will be sent after the order.
5.6. The contact for delivery by the delivery company has an additional cost, so it is necessary to ask for the service to Quinta da Tôr, thought an email to firstname.lastname@example.org. This service should be confirmed by Quinta da Tôr.
5.7. If the client is not in the place of delivery, there might be extra charges from the transport company. There might be the chance of picking the package from a designated place.
5.8. Quinta da Tôr does not assume responsibility for deliveries to countries with alcohol restrictions. In this case, the apprehension of the products is responsibility of the client.
5.9. Quinta da Tôr is not responsible for deliveries, outside Portugal, that are retained in the custom services of the destination, being those costs assumed by the client. The taxes of the destination country (eg. Alcohol taxes), are not responsibility of Quinta da Tôr, so we recommend that the clients get information regarding the taxes of their own country. In case the client refuses to assume responsibility of the costs, the delivery will be returned to Quinta da Tôr, as described in the seccion of “After sale services, client support and returns”.
6. After sale services, client support and returns
6.1. For any further clarification, complaint or support you can visit our headquarters, physical store or send an email to email@example.com or contact through +351 968427271.
6.2. After the order, any alterations request must be done via email firstname.lastname@example.org. Depending on the status of the order, there might be or not the possibility of changing the order. This information is provided to the client.
6.3. We ask you to check the state of the boxe(s), in the moment of reception of the order. In case there is any anomaly please mention to the transport company, for example: “Damaged box”, “Box with signs of damage”. If possible check the inside of the order so that, in case there is any product damaged or missing, you can report to us immediately, so that we can activate the insurance to cover the damage/missing items. If you detect any damage caused by the transport you must contact via email (on the day of the delivery) detailing the damage and with photographs as proof of the products, the box and the identifying tag of the transport. In case the anomaly is verified, Quinta da Tôr will return/substitute the item. In case this process is not conducted, Quinta da Tôr declines any responsibilities.
6.4. Resolution of contracts of long-distance purchases.
6.4.1. For long-distance purchases (online or from receiving in an address through a transport company), the Portuguese law establishes that the consumer has a 14 days deadline after the date of the invoice, during which he/she can return the product(s) without motive.
6.4.2. In case of “Livre resolução de contrato”, the transport costs are in charge of the consumer, as stipulated by no 2 of the article 13º of “Decreto-Lei n.º 24/2014, from 14 of February, and the value of the transport delivery is not credited.
6.4.3. According to “livre resolução de contrato”, the consumer is responsible for the costs of deliveries with free transport delivery. Therefore, the transportation costs, initially offered will be charged though the invoice with the respective value to be deducted from the refund.
6.4.4. To the value of the refund it is deducted the fees of online payment of 2% of the value of the purchase.
6.5. For physical purchases, on the contrary to the long-distance purchases, the Portuguese law does not establish the obligation to accept the return of the product in case it is in conformity. In this case, we accept returns and refunds when the product has any defect.
6.6. Orders picked at a physical location of purchases made in a physical store are subject to the legislation applicable to the physical purchases, not being considered a long-distance purchase.
6.7. Conditions of acceptance of returns/exchanges:
6.7.1. Even though it is accepted returns/exchanges within the first 14 days for long-distance purchases (as described above), the items will only be accepted in case they comply with the following conditions:
6.7.2. The item has to be intact, without any sign of usage.
6.7.3. The consumer must return the item with immaculate package, manuals and accessories.
6.7.4. With the item, the consumer must add the invoice that is associated with the item.
6.7.5. In case of violation of any of this, we won’t be able to accept the return (and consequent reimbursement) or exchange.
6.8. Return/Exchange: To begin the process of return/exchange the consumer should go to a physical store with the invoice (printscreens and account movements will not be accepted), or in case this is not possible, the consumer can reach Quinta da Tôr via email email@example.com, mentioning the return/exchange. The exchange address is: Zona Industrial de Loulé, lote 28, 8100-272.
7. Specifications for visits, wine tastings and other experiences
7.1. Cancellations or changes in the reservation possible 72h before the time of the visit (to the reimbursements it is deducted the rate of online service of 2% of the value of the purchase). It is not applicable to groups of more than 15 people and “other experiences”
7.2. In case it is not possible to show up, there is no return or rescheduling.
7.3. The consumer can change the type of wine tasting upon arrival to a wine tasting of superior value. The consumer cannot convert the reservation to money. In case there any change to an inferior value wine tasting, there won’t be reimbursement of the difference or exchange to a different product/service.
7.4. For people under 4 years old the visit is free, when accompanied by adults.
7.5. People under 18 years old are not able to consume alcohol beverages so they are not allowed to have a wine tasting
1. Your privacy is very important to us. It Quinta da Tôr policy to respect the privacy of any information that we might collect from our website, and other website that we own or operate.
2. We request personal information only when required to offer a service. We do it through fair and legal means, with your knowledge and consent. We also inform you what information we are collecting and why.
4. We only retain information collected for the period we need to provide the service. When we store data, we protect it internally so that there is no losses or thieves, as well as non-authorized disclosures, copies, uses or modification.
5. We do not disclosure personal information publicly or to third partie, except when mandatory by law. The information that the consumer shares is only used to provide the most adequate service. Therefore, for deliveries and customer service purposes, we inform that you contact and address will be transmitted to transport companies and other third parties that deliver a service to the consumer.
6. Our website might have links to external websites that are not operated by us. Be aware that we do not have control over the content and practices of those websites, and we cannot accept responsibility for their own privacy policies.
7. The consumer is free to refuse our request for personal information, however this might unable us to provide some f our services.
8. The continuous use of our website will be considered as an acceptance of our practices in terms of privacy and personal information. If there is any question about how we deal with data and personal information please contact.
9. We will treat your data to provide informations about the products and services. This treatment is made only with your consent, provided in the moment of registration. In case you consent, you will receive marketing informations by e-mail & SMS. The consent for personal data for marketing purposes can be cancelled at any point. Your information will be kept until you wish that they are eliminated.
10. More information
We hope you are clarified, in case there is any question please contact our support at firstname.lastname@example.org.
Consumer Information – RAL
RAL – “Resolução alternativa de litigios” – Alternative litigation resolution
Accourding to the law nº 144/2015 of 8th September, we inform that in case of litigation the consumer can recur to the following entities for an alternative resolution of litigation:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa
Tel: 213 847 484 | Fax: 213 845 201 | email@example.com | www.arbitragemdeconsumo.org
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º, 1100-207 Lisboa
Tel: 218 807 000 | Fax: 218 807 038 | firstname.lastname@example.org | www.centroarbitragemlisboa.pt
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6, 4050-225 Portocoo
Tel: 225 508 349 – 225 029 791 | Fax: 225 026 109 | email@example.com | www.cicap.pt
*More information actualized and detailed on the consumer portal (www.consumidor.pt)